Description

Job Id: 67417

Wireless Mobility Senior Telecom Analyst
Our client is seeking a skilled Wireless Mobility Senior Telecom Analyst to support and optimize wireless mobility infrastructure across the organization. This role is pivotal in managing telecom operations, collaborating with cross-functional teams, and ensuring effective support and strategic alignment of wireless mobility services.

This role is a hybrid model in Beaverton, Oregon.

Wireless Mobility Senior Telecom Analyst Responsibilities

• Manage ticket queue in ServiceNow, responding to and resolving wireless mobility service issues.
• Update and maintain knowledge-based articles to streamline support for wireless mobility services.
• Action telecom requests, including carrier changes, line transfers, and return-to-inventory (RTI) processes.
• Partner with telecom vendors to review optimization reports and provide actionable recommendations.
• Collaborate with internal teams such as Sourcing, Finance, Legal, and HR to support wireless mobility service roadmaps.
• Provide expertise in wireless mobility services, including mobile devices, plans, and technical support.
• Serve as an escalation point for customer issues, ensuring timely and effective resolution.
• Communicate with stakeholders to align business requirements with technology solutions.
• Analyze and improve IT processes to enhance efficiency and service delivery.
• Gather feedback from end-users to drive process improvements and optimize service offerings.
• Responsible for creating accurate project estimates, managing project budgets, and tracking spend for global wireless mobility projects.
• Stay informed of industry trends and technology developments to anticipate future needs.

Wireless Mobility Senior Telecom Analyst Qualifications

• Proven success in a fast-paced environment with complex telecom and technology requirements.
• Demonstrated experience as a Telecom Analyst, IT Consultant, or in a similar role.
• Strong background in project management, including budget management and forecasting.
• Excellent verbal and written communication skills, with the ability to build presentation decks and communicate to large audiences.
• Proficiency in system database management and troubleshooting.
• Strong customer service orientation with a commitment to continuous improvement.
• Effective influencing skills and the ability to interact confidently with senior leadership and vendor partners.
• Familiarity with ITIL (Information Technology Infrastructure Library) framework is highly beneficial.
• A collaborative approach focused on quality, proactive planning, and strategic alignment with business needs.

Compensation: $49.33/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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