Description

Job Id: 70349

ServiceNow Business Analyst
Our client is seeking a skilled ServiceNow Business Analyst to play a key role in bridging business needs with technical solutions. This role is ideal for someone who thrives in fast-paced environments, can flex between time zones for offshore collaboration, and has a talent for turning business requirements into clear, actionable user stories. The right candidate will bring strong ServiceNow expertise, excellent communication skills, and a focus on delivering value through process improvement.

This role is a hybrid model in Chandler, Arizona. Candidates must currently reside in Arizona.

ServiceNow Business Analyst Responsibilities:

• Collaborate with stakeholders to gather and document business requirements for ServiceNow solutions.
• Translate requirements into detailed user stories, process flows, and technical specifications.
• Partner with development and offshore teams, participating in daily stand-up calls and sprint activities.
• Support configuration of ServiceNow modules by providing clear requirements and testing scenarios.
• Coordinate and perform user acceptance testing to validate solutions before deployment.
• Maintain consistent communication with stakeholders to ensure alignment on goals, timelines, and deliverables.
• Identify opportunities to improve processes and leverage ServiceNow functionality to drive efficiency.
• Assist with change management efforts, ensuring smooth adoption of new or enhanced features.

ServiceNow Business Analyst Qualifications:

• 5+ years of experience as a Business Analyst, with 3+ years specifically focused on ServiceNow.
• Proven ability to write technical and user stories with clarity and precision.
• Availability for late evening or early morning stand-up calls to collaborate with offshore resources.
• Strong understanding of ITSM, ITOM, CSM, or CMDB within the ServiceNow platform.
• Excellent communication and facilitation skills, with the ability to interact across business and technical teams.
• Strong analytical and problem-solving skills, with attention to detail in process mapping and documentation.
• Knowledge of ITIL frameworks and Agile/Scrum methodologies is highly desirable.
• ServiceNow certifications or Business Analyst certifications are a plus.
• Experience in healthcare or SLED environments is a nice-to-have.

Salary: $80k-$130k/year. (DOE)

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

#LI-Hybrid