Description

Job Id: 70406

Customer Support Specialist (Retention)
Our client is seeking a dedicated Customer Support Specialist to focus on strengthening customer loyalty and retention. The ideal candidate combines empathy, clear communication, and strong problem-solving skills to resolve customer challenges while fostering long-term relationships. This role requires someone who thrives in a fast-paced environment, works independently, and collaborates effectively across teams to deliver outstanding customer experiences.

This role is a hybrid model in Westminister, Colorado.

Due to the nature of this role and immediate business needs, we are only considering candidates currently residing in Westminister, Colorado and surrounding area.

Customer Support Specialist Responsibilities

• Proactively engage with customers to understand needs and address potential service discontinuation.
• Take ownership of customer issues, ensuring timely resolution and satisfaction.
• Negotiate directly with customers to resolve adoption barriers and create tailored solutions.
• Maintain accurate documentation of customer interactions and activities in Salesforce.
• Collaborate with sales and support teams to manage escalations and improve retention outcomes.

Customer Support Specialist Qualifications

• 5+ years of customer service or retention experience, with a strong customer-centric mindset.
• Excellent communication, listening, and interpersonal skills with proven negotiation abilities.
• Strong analytical and problem-solving skills with the ability to identify and address customer pain points.
• Proficiency with Salesforce for managing and documenting customer interactions.
• Associate’s degree or equivalent required.
• Fluency in Spanish is required and/ fluency in Portuguese is preferred.

Compensation: $20-$22/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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