Description

Job Id: 66718

Customer Service Specialist
Our client is actively looking for a skilled Customer Service Specialist with a passion for delivering outstanding support in healthcare and insurance settings. The successful candidate should exemplify compassion and a commitment to excellence in service.

This role is fully remote and open to candidates who reside in Oregon, Washington, Idaho, or Utah. Core Pacific Time Zone (PST) hours required.

Customer Service Specialist Responsibilities

• Efficiently manage a high volume of customer service calls, ensuring top-notch service to all members.
• Employ active listening and adept problem-solving techniques to fully understand and respond to member requirements, enhancing satisfaction.
• Conduct thorough research to resolve inquiries, provide clear resolutions, and effectively communicate outcomes to members.
• Work collaboratively with various internal teams to handle and escalate complex member issues when necessary.
• Keep meticulous records of customer interactions within the CRM system, ensuring data accuracy and reliability.

Customer Service Specialist Qualifications

• A high school diploma or its equivalent is mandatory.
• Demonstrated experience delivering superior customer service in sectors such as healthcare, insurance, banking, or hospitality.
• Excellent communication skills, including the ability to engage in active listening and maintain compassionate interactions.
• Proficiency in typing and 10-key, with a minimum speed of 30 words per minute.
• Experience with Salesforce, Radar, or similar platforms is advantageous.
• Capable of managing multiple monitors and systems during customer interactions.
• Highly organized and proficient in prioritizing tasks and multitasking effectively.
• Strong analytical abilities and problem-solving skills to accurately identify and address member issues.

Compensation: (DOE)

Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies’ staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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